Return and Exchange Policy

At Artist and Designers Essentials, we ensure quality in every item we sell. Please read our Return and Exchange Policy carefully before making a purchase.

1. No Refund Policy

We have a strict no-refund policy. Once a product has been purchased and delivered, payment cannot be refunded under any circumstances.

2. Exchange Eligibility

You may request an exchange within 3 days of delivery if:

• The product you received is damaged or defective.
• The wrong item was delivered.

3. Exchange Conditions

To qualify for an exchange:

• The product must be unused, in its original packaging, and include all tags.
• Proof of purchase (invoice or order number) must be provided.
• Exchanges depend on stock availability.

4. Non-Exchangeable Items

The following items cannot be exchanged:

• Opened paints, markers, glues, or any consumable art supplies.
• Custom-made or personalized products.
• Items damaged due to mishandling or improper use.

5. Exchange Process

To request an exchange:

1. Email artistanddesignersessentials@gmail.com within 3 days of receiving your order.
2. Include your order number, clear photos of the product, and reason for the exchange.
3. Our support team will verify and guide you through the process.

6. Return for Exchange

• Customers must return the product to our specified Lahore address.
• Replacement products will be shipped after the returned item is inspected and approved.

7. Contact Us

For exchange assistance, please contact us at:
📧 artistanddesignersessentials@gmail.com
📍 Lahore, Pakistan